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Analyzing community activity without Explore



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Elizabeth Williams

Zendesk Documentation Team

Edited Jun 21, 2024


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9 comments

Hi Nicole - can you pls let me know if there is any news on when Gather datasets will be added to Explore? 

 

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Do views include views of the landing page or specifically posts only?

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Michael Froeming

Zendesk Customer Care

Hi Christopher,

It's views for specific posts only.

Michael Froeming | Senior Customer Advocacy Specialist

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Hi,

Is it possible to export (Excel/CSV) the underlying data from the Community dashboard?

Thank you

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Aubree

Zendesk Customer Care

Hi Emanuel, 

The Community tab on the Native Reporting page does not have the export option.

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Hi,

Can I see the number of 'answered' posts for a date range (e.g., month or week)?

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Brett Bowser

Zendesk Community Manager

Hey Shivani,
 
You could use the Help Center API to pull all community posts and then filter by the answered status. More information here: Help Center API - Posts
 
I wasn't able to find a way to do this outside of the API so hopefully the above points you in the right direction!

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It looks like I can pull community reports/data from the past 390 days. Is there a way to pull data from further back? 

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Anne Ronalter

Zendesk Customer Care

Hello Kelsey,

to take a closer look at this, I will reach out to you via Email.

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