Microsoft: Setting up Zendesk for Microsoft Outlook Integration

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10 Comments

  • Sara Bostwick

    The add-in used to work. Recently it stopped working because the digital signature is not valid. This was an important tool for our agents because we do not allow users to email tickets to our support group. Very sad to see this is no longer available. 

    1
  • MENARD Denis

    Hello

    Components is it working now?

    On my side, I can't install it..

    Thanks,

     

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care

    Hi Denis,

    Thank you for reaching out to Zendesk Support.

    In regards to your concern, unfortunately at the moment, this is something that our dev team is still trying to fix.

    I have linked this issue to the incident ticket and you'll be receiving an update once this issue has been fixed.

    Thank you for your patience, and have a wonderful day ahead!

    DJ Buenavista Jr. |
    Customer Advocacy Specialist |

    1
  • John Gurley

    @..., any update to @...'s request? We are in need of this fix, as well. 

    0
  • Federico

    Hello, we are trying to install the add-in and we are getting the same error

    "This Office Store app can't be installed because it doesn't have a valid digital signature."

    How do we proceed?

    Thank you,

    0
  • Jason Schaeffer
    Zendesk Customer Care
    Hello! 
     
    This is currently a known issue and our Developers are working on a fix. You can follow the updates for this in the existing thread on the issue:
     
    https://support.zendesk.com/hc/en-us/community/posts/4409217160474-Update-Outlook-Add-In-application-to-fix-installation-error
     
    Thanks!
    0
  • Maik Künnemann

    Our company has 2 Zendesk instances - is it possible to use this Add-In in a way to select where the ticket should be created?

    0
  • David Gillespie
    Zendesk Product Manager

    Hi Maik Künnemann,

    Thanks for the feedback! This isn't possible in the current integration but I've captured your feedback and will add it to the backlog for the product.

    Thanks,

    David

    0
  • Sarah Unsworth

    Will we be able to add the ZenDesk integration to Outlook365 if we already have a HubSpot integration in use with Outlook in other parts of my organisation?

    0
  • Dane Adriano
    Zendesk Customer Care
    Hi Sarah,
     
    Zendesk and Hubspot are two different platforms. There should not be any issue integrating both at the same time. However, email communication can be affected if proper workflow will not be established. Personally, I would recommend just to use the Zendesk and Hubspot integration for the workflow to be more streamlined.
    0

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