Understanding how creating, deactivating, or deleting ticket fields impacts tickets

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7 Comments

  • Christopher Stewart

    Is it possible to link specific Closing Codes to show only for specific Topics?

    Currently, all of the closing codes available for all Topics and this can get very messy.

    0
  • Ilia Chinisaz

    Hi is it possible to automate the drop-down field to be field by tags?

    0
  • Patrick Crane

    This looks like a pretty old thread, but I'll give it a shot...

    The previous administrator/ creator made a custom field for tracking customer reported income (for statistical purposes and not a required field if the customer wanted to remain private).

    However they built the field as text meaning I can't use it as a metric. (Or, at least, I can't figure out how to use it.)

    Is there any way to wrangle the "text" (which is actually all numbers) into a format that I could use it as a metric? I want to lay out an income trend line over an existing chart. 

    Further, am I correct that to convert this to a numerical field going forward, I'll have to make a new field, and replace the old one on the ticket?

    Edit to add: if I do replace this text field with a numerical field AND there is some way to use the text field data as a metric, in the future, would I be able to merge the two data sets to one unified metric?

    0
  • Support Team

    Hi,

    We have a custom field (textbox). Is there a way that i can merge the data that has been entered in that field. E.g: In the custom field i have entered 10 values 

    ABC

    ABCC

    AABC

    AABBC

    ACB

    Now i want all 5 of them to be merged as they were mistypes. The actual value should be ABC but the user has mistypes due to which i need to correct it. So is there a way i can do that ?

    0
  • Christianne

    Hi there, I think this was posted some years ago as welll, and i am hoping things have changed or that there may be a silver bullet out there. Is there a way to delete option "-" from the drop down? 

    I am dealing with agents who don't chose one of the available options from the drop down, instead opting for "-"and this is impacting my reporting accuravcy quite heavily.

    Thanks in advance for any thoughts you might have! Kind regards, Christianne

     

    1
  • Stewart

    Hi,

    We are trying to populate the submitter_id or requester_id into the ticket filed. How can this be done either in the system fields or custom fields?

    Can we do using a trigger or with a placeholder?

    Your help is appreciated.

    We need the user.id to delete the tickets.

    0
  • Heather Rommel
    Community Moderator

    I think you can use Notify Target for this and update a custom field that way. I'm not sure how to do a lookup and then put it on the ticket though....

    Admin -> Settings -> Extensions -> Add target. URL or HTTP target. 

    Something like https://YOURDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}.json

     

    0

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