What are my ticket export options?

Question

How can I export our tickets including all the ticket details such as comments or email addresses?

Answer

Based on the type of account you have, there are different options to perform a full-ticket data export:

• If you're subscribed to a Suite Growth or Professional Support plan or higher, your admins can perform a JSON or full XML export
• For accounts on any plan, use the the API. To export tickets in bulk, use the API end-point of the incremental ticket event export with comment_events in side-load. Use the end_time from each export as the start_time for the next export to ensure that you don't skip and miss tickets.