What are my ticket export options?

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  • Pedro Reis

    What about exporting tickets via zendesk explorer?


  • Dave Dyson
    Zendesk Community Manager

    Hi Pedro -

    You can schedule a Dashboard to be delivered via CSV or Excel format, so if you have a table of tickets, then that will include the columns present in the dashboard reports. This could be a way to get a list of ticket IDs that match a particular set of criteria, but it's not really a full ticket export. Hope that helps!

    Scheduling dashboard deliveries

  • CJ Johnson

    This article is incorrect. The question states, "including all the ticket details such as comments or email addresses " -- This absolutely is not possible in Explore. You cannot get all comments in Explore. 

  • Dave Dyson
    Zendesk Community Manager

    Good point, CJ, thanks for the heads-up. I'll see if we can adjust the answer there. I don't believe JSON export includes ticket comments either.

  • Tetiana Belevska

    It all depends on how you want to export your tickets with all the details. If you want to export them as backup data, then the options above are just good for you. 

    But, if you want to move them to a new Zendesk account or another help desk solution, it would take a lot of time to export data in CSV, JSON, or XML files. For merging Zendesk accounts or migrating to a new help desk solution, you can try Help Desk Migration.


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