Question
How can I export our tickets including all the ticket details such as comments or email addresses from Zendesk Support?
Answer
Depending on the pricing plan your account is on, you have different options to perform a full ticket data export from your account:
-
If you are an admin on your account and have access to native export options, you can do a JSON or full XML export. For more information on exporting your data, see the article: Exporting data to a JSON, CSV, or XML file.
-
For accounts on any plan, you can use the API. To export tickets in bulk, use the incremental ticket events API end-point with "comment_events" in side-load.
5 Comments
What about exporting tickets via zendesk explorer?
Hi Pedro -
You can schedule a Dashboard to be delivered via CSV or Excel format, so if you have a table of tickets, then that will include the columns present in the dashboard reports. This could be a way to get a list of ticket IDs that match a particular set of criteria, but it's not really a full ticket export. Hope that helps!
Scheduling dashboard deliveries
This article is incorrect. The question states, "including all the ticket details such as comments or email addresses " -- This absolutely is not possible in Explore. You cannot get all comments in Explore.
Good point, CJ, thanks for the heads-up. I'll see if we can adjust the answer there. I don't believe JSON export includes ticket comments either.
It all depends on how you want to export your tickets with all the details. If you want to export them as backup data, then the options above are just good for you.
But, if you want to move them to a new Zendesk account or another help desk solution, it would take a lot of time to export data in CSV, JSON, or XML files. For merging Zendesk accounts or migrating to a new help desk solution, you can try Help Desk Migration.
Please sign in to leave a comment.