Question

How can I export our tickets including all the ticket details such as comments or email addresses?

Answer

Depending on the type of account you have, there are different options to perform a full-ticket data export.

  • If you are subscribed to a Suite Growth or Professional Support plan or higher, and you are an administrator with access to native export options, or an agent with a custom role that permits data exporting, you can perform a JSON or full XML export. For more information on exporting your data, see the article: Exporting data to a JSON, CSV, or XML file.

  • For accounts on any plan, utilize the API. To export tickets in bulk, use the API end-point of the incremental ticket events with comment_events in side-load.

For related information, see this article: Can I export tickets when the view has filters?

Powered by Zendesk