Can I send out mass emails campaigns to customers from Zendesk?

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1 Comments

  • GrowthDot

    Hi, everyone! We should say the Proactive Campaigns app has changed a lot since the first launch. Now, you can create your own users and ticket lists on the settings tab by pressing the “Add new list” button. Then define the Conditions by applying needed criteria. We usually add two or more conditions to create more precise lists. For example, you can select filter Role-Is-End User and Created-Greater-01.02.2021 and create a list of End-users produced after 01.02.2021. Besides, you can share your campaigns, import CSV files with users, enable internal notes, import from macros, or create lists with tags. Also, it updates now and then. We definitely recommend trying it for mass emailing.

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