How can I change the credit card on file for my account? [Video]

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18 Comments

  • Vivo Electric Pvt. Ltd

    How can i remove the credit card information from my account?

     

    1
  • Josh
    Zendesk Customer Care
    Hi! Thank you for messaging us.
     
    Credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription by credit card, you will not be able to manually remove all credit card information from your account. You can replace your current card's details with those of another credit card, however, if you pay by card, there will always need to be a card in place on your account.
    1
  • Tetrane team

    I have an issue with this form.
    I enter a new credit card but the button save stays disabled.

    I don't get any message

    1
  • Jeff C
    Zendesk Customer Care
    Hi there,
     
    This is most likely a browser related issue or not all fields have been filled out. Please try to use a different browser or a device to see if the issue persists.
    1
  • Thuy Nguyen

    Hello, I received the invoice for my subscription, but I would like to change the billing info in that invoice. How can I do that and who should I contact to send that request?

    1
  • Kendall Mainz
    Zendesk Customer Care
    Hi there Thuy,
     
    You can follow these steps to change the credit card on file.
    -1
  • Jerry Maninang

    Hi there,

    This is most likely a browser related issue or not all fields have been filled out. Please try to use a different browser or a device to see if the issue persists.

    2
  • Muhammad saddiq

    How can i remove the credit card information from my account?

    0
  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Muhammad,

    Your credit card information can be removed from your account if you switch to another payment method to pay for your subscription. Otherwise, if you pay for your account subscription by credit card, you will not be able to manually remove all credit card information from your account. You can replace your current card's details with those of another credit card, however, if you pay by card, there will always need to be a card in place on your account.
     
    I hope this answer your question. Thank you!
     
    3
  • Brett Bowser
    Zendesk Community Manager
    Hey Tory,
     
    You'll want to reach out to our Customer Care team using the instructions: Contacting Zendesk Customer Support
     
    Otherwise if you're in direct contact with your Account Manager then you can try reaching out to them directly.
     
    I hope this helps!
    0
  • Joseph Johnson

    Hello, 

    I am an Admin on the account but need to demote/remove the master admin of our account as well as change the credit card information that is on file. 

    We are unable to access the email/account of the user who is the master admin. How can we remove the master admin without being able to log into their account? 

    0
  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Joseph,
     
    Zendesk can't change the account owner for you. If you can't find the account owner, work with your IT administrators to access their email address and initiate a password reset. If you can’t resolve this, contact Zendesk Customer Support to initiate a security review.

    Thank you!
     
    0
  • Aliyaaii

    Hi guys

    It's essential to have control over our payment methods and personal information. While switching to another payment method may allow us to remove credit card details, it's important for platforms to offer an option to completely remove credit card information manually.

    0
  • Marianne

    How can I trigger accounts receivable to charge the current card on file without changing it?

    Zendesk support emails no longer work.

    0
  • Marianne

    0
  • Brett Bowser
    Zendesk Community Manager
    Hey Marianne, thanks for reaching out in the community! I'm going to create a ticket on your behalf so our Customer Care team can look into this with you. You'll receive an email shortly stating your ticket has been created.
     
    Cheers!
    0
  • Marianne

    Hi Brett,

    It is sorted now, you can close the ticket.  Imagine Zendesk owing the company I work for  over $12,000 in credit notes and then having a horrid collections notice for the 43 seats that we have each time the go to a new page for the following:



    The beauty of this is that when you click on contact customer support in that message there is an email available that gets you a reply of "This email is no longer supported."  That about sums up how I feel right now with Zendesk, no longer supported.

    I know you are just the messenger but please pass along that Zendesk really needs to do better.

    0
  • Brett Bowser
    Zendesk Community Manager
    This is great feedback and appreciate you sharing this with me Marianne. Was unaware of the email that shows up and is no longer supported. I'm passing this along to the appropriate team so they can look into this.

    Thanks again!
    0

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