Where can I use Markdown and HTML in Zendesk Support?

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  • CJ Johnson

    Dynamic content with HTML does not render when used in ticket descriptions. This article is out of date. 

  • Austin Killey
    Zendesk Customer Care

    Hey there @...,

    Thanks so much for reaching out about the DC troubles in ticket descriptions.  Testing out a DC placeholder containing an img HTML object, it looks like that successfully renders in the ticket interface and corresponding trigger notification when the ticket is created by an agent. 

    Do the contents of your DC item happen to contain references to certain placeholders like satisfaction data (which won't be active until the ticket is solved)? Otherwise, if there are any pieces of data within your DC's HTML code that rely on a particular ticket ID to first exist in order to correctly render, that may also explain the rendering issues.

  • CJ Johnson

    Hi Austin, 

    When I said in ticket descriptions, I should have said "in ticket *field* descriptions". IE, literally putting the placeholder in the description of the field section for customers. Support confirmed that DC will not render html here and is not expected to. 

  • Chris O'Brien

    Can I use HTML in the body of an email for a trigger? We have an auto-reply that goes out to users writing with newly created tickets, and we want a nicely formatted, HTML email to be sent to them.

  • Dave Dyson
    Zendesk Community Manager
    Hi Chris! 
    Welcome to the community! Yes, you can use HTML in the body of trigger email notifications.
  • Andriy Ivakhov
    • Dynamic content (HTML is not supported when using dynamic content in triggers or automations)


    When can we expect HTML support for dynamic content in triggers and automations?

    Thank you


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