Zendesk is a web-based application that runs in a web browser.

Summary: ◀▼

You need Windows or macOS with 8 GB RAM and a 10 Mbps network speed to run the system. Use the latest stable versions of Chrome, Firefox, Safari, or Edge with JavaScript, cookies, and local storage enabled. Mobile browser access is limited; use mobile apps for agents and supported browsers for end users viewing widgets or help centers.

Zendesk is a web-based application that runs in a web browser.

This article contains the following topics:
  • General requirements
  • Desktop browser requirements and guidelines
  • Mobile browser requirements

General requirements

You need Windows or macOS operating system to run Zendesk. See Microsoft or Apple's website for the requirements.

General requirements

  • Operating system:
    • Windows
    • macOS
  • Network speed:
    • Download speed of 10 Mbps or greater
    • Upload speed of 10 Mbps or greater
  • Memory:
    • 8 GB of RAM or more
Important: Zendesk highly advises against operating the Agent Workspace using virtual machines.

Desktop browser requirements and guidelines

Zendesk is tested with select web browsers running in Windows or macOS. Your browser must be a stable release version, not an alpha, beta, nightly, or development build. This applies to all browsers, regardless of operating system.

Browser guidelines

  • You should always use the current version of a browser. Most browsers provide an option for automatic updates.
  • Do not share your session. Your sign-in session is tied to your account and should not be shared with others. Zendesk monitors all sessions for suspicious activity and signs of compromise, and sharing your session may cause you to be signed out for security reasons.

Browser version

  • Google Chrome: latest two versions

    Testing suggests that Google Chrome provides the best performance.

  • Mozilla Firefox: latest two versions
  • Apple Safari: latest two versions
  • Microsoft Edge: latest two versions

Browser configuration

  • JavaScript must be enabled or certain features won't function properly

    For example, without JavaScript, certain parts of the help center, including drop-down lists on ticket forms, don't work correctly.

  • Local storage must be enabled
  • Cookies must be enabled

    Some popular, industry-standard browsers restrict how cookies are recognized and used.

Mobile browser requirements

Viewing Zendesk through a mobile browser is not supported. Instead, you need to use one of our mobile apps to view the agent interface and a desktop browser to view all other parts of Zendesk.

End users viewing the Web Widget or help center can a use mobile browser.

For the mobile apps:

  • Zendesk Support for iPhone: iOS 15.0 and higher
  • Zendesk Support for Android: Android 10 and higher
  • Zendesk for iPad: iOS 15.0 and higher

For end users viewing Web Widget (Classic) or messaging Web Widget, the following browsers are supported on mobile:

  • iOS Safari: latest two versions
  • Android browser: latest version
  • Chrome Mobile for Android and iOS: latest version

For end users viewing the help center, the following browsers are supported on mobile:

  • Apple Safari on iOS: latest version
  • Google Chrome Mobile for Android: latest version
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