Zendesk is a web-based application that runs in a web browser.

Zendesk is a web-based application that runs in a web browser.

This article contains the following topics:
  • General requirements
  • Desktop browser requirements
  • Mobile browser requirements

General requirements

You need Windows or macOS operating system to run Zendesk. See Microsoft or Apple's website for the requirements.

General requirements

  • Operating system:
    • Windows
    • macOS
  • Network speed:
    • Download speed of 10 Mbps or greater
    • Upload speed of 10 Mbps or greater
  • Memory:
    • 8 GB of RAM or more
Important: Zendesk highly advises against operating the Agent Workspace using virtual machines.

Desktop browser requirements

Zendesk is tested with select web browsers running in Windows or macOS. Your browser must be a stable release version, not an alpha, beta, nightly, or development build. This applies to all browsers, regardless of operating system.

You should always use the current version of a browser. Most browsers provide an option for automatic updates.

Browser version

  • Google Chrome: latest two versions

    Testing suggests that Google Chrome provides the best performance.

  • Mozilla Firefox: latest two versions
  • Apple Safari: latest two versions
  • Microsoft Edge: latest two versions

Browser configuration:

  • JavaScript must be enabled or certain features won't function properly

    For example, without JavaScript, certain parts of the Help Center, including drop-down lists on ticket forms, don't work correctly.

  • Local storage must be enabled
  • TLS v1.2 or above
  • Cookies must be enabled

    Some popular, industry-standard browsers restrict how cookies are recognized and used.

Mobile browser requirements

Viewing Zendesk through a mobile browser is not supported. Instead, you need to use one of our mobile apps to view the agent interface and a desktop browser to view all other parts of Zendesk.

End users viewing the Web Widget or help center can a use mobile browser.

For the mobile apps:

  • Zendesk Support for iPhone: iOS 15.0 and higher
  • Zendesk Support for Android: Android 10 and higher
  • Zendesk for iPad: iOS 15.0 and higher

For end users viewing Web Widget (Classic) or messaging Web Widget, these browsers are supported on mobile:

  • iOS Safari: latest two versions
  • Android browser: latest version
  • Chrome Mobile for Android and iOS: latest version

For end users viewing help center, these browsers are supported on mobile:

  • Apple Safari on iOS: latest version
  • Google Chrome Mobile for Android: latest version
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