This article contains two videos:
Overview of the Zendesk Agent Workspace
If your account has the Zendesk Agent Workspace enabled, watch the video below for an overview of the workspace. Most accounts created after Feb 1, 2021 have the workspace enabled by default. For more details, see About the Zendesk Agent Workspace.
Overview of the Support standard agent interface (legacy)
If you have an older, legacy account without the Zendesk Agent Workspace enabled, watch the video below for a brief overview of the standard Zendesk Support agent interface. It also includes some basic concepts that apply to both interfaces. For more details, see Introduction to the Zendesk Support interface.
Navigating the Agent Interface (1:09)