Why am I unable to send files in WhatsApp Messaging?

Question

Why am I unable to send files in WhatsApp Messaging?

Answer

In Zendesk, file attachments have limitations for both customers and agents. To send and receive, the file types must be supported by both parties. Those limitations can be viewed in this article: Working with attachments.

For Whatsapp supported content files, also see this article: WhatsApp Business API.

Note: Zendesk is removing the legacy Social Messaging App on January 31, 2023. See the article on the removal of the social messaging app to determine if this change affects your account.