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  1. Zendesk help
  2. Messaging
  3. Messaging advice and troubleshooting
  4. How to manage social messaging channels
  1. Zendesk help
  2. Messaging
  3. Messaging advice and troubleshooting
  4. How to manage social messaging channels

How to manage social messaging channels

Social messaging channels, including Facebook messenger, WeChat, LINE, WhatsApp, and Instagram.

  • My Facebook integration stopped working
  • I can't add my Facebook account to Zendesk
  • There is no option to add Instagram to my account
  • How do I troubleshoot issues with my Facebook channel?
  • Why aren't audio messages in WhatsApp creating tickets?
  • Instagram replies are not reflected in Zendesk Support
  • Can I set business hours for social messaging channels?
  • Why was my Facebook page deauthorized?
  • Why aren't new comments from Facebook posts or ads being added to tickets?
  • "Not delivered" error when I reply to a Facebook or Instagram message
  • Do I need to add social messaging to my account before I can use Facebook Messenger?
  • Does Zendesk support Meta Business Manager?
  • How do I remove my Facebook channel?
  • Why do tickets created via Facebook show the requester as 'Facebook User' instead of their name?
  • Can I include Facebook ads for ticket creation?
  • Facebook private message didn't create a Zendesk ticket
  • Error: No new Facebook Pages available for identity
  • Why tickets from Facebook don't show immediately in Support?
  • You have exceeded the max number of Facebook Pages allowed with your plan
  • Can I use Instagram Direct as a channel on my trial account?
  • Instagram Direct messages don't create tickets in Zendesk
  • Agents are unable to respond to an Instagram Direct message
  • I am unable to add multiple Instagram accounts
  • Can I route tickets based on the WhatsApp number?
  • Why are some users not correctly identified when they message in through WhatsApp?
  • Error: Failed to update your WhatsApp profile
  • Can I use my Talk number for WhatsApp?
  • Does Zendesk support the WhatsApp number migration?
  • Why do I only see one checkmark for outbound WhatsApp messages?
  • Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
  • My Facebook integration stopped working
  • I can't add my Facebook account to Zendesk
  • There is no option to add Instagram to my account
  • How do I troubleshoot issues with my Facebook channel?
  • Why aren't audio messages in WhatsApp creating tickets?
  • Instagram replies are not reflected in Zendesk Support
  • Can I set business hours for social messaging channels?
  • Why was my Facebook page deauthorized?
  • Why aren't new comments from Facebook posts or ads being added to tickets?
  • "Not delivered" error when I reply to a Facebook or Instagram message
  • Do I need to add social messaging to my account before I can use Facebook Messenger?
  • Does Zendesk support Meta Business Manager?
  • How do I remove my Facebook channel?
  • Why do tickets created via Facebook show the requester as 'Facebook User' instead of their name?
  • Can I include Facebook ads for ticket creation?
  • Facebook private message didn't create a Zendesk ticket
  • Error: No new Facebook Pages available for identity
  • Why tickets from Facebook don't show immediately in Support?
  • You have exceeded the max number of Facebook Pages allowed with your plan
  • Can I use Instagram Direct as a channel on my trial account?
  • Instagram Direct messages don't create tickets in Zendesk
  • Agents are unable to respond to an Instagram Direct message
  • I am unable to add multiple Instagram accounts
  • Can I route tickets based on the WhatsApp number?
  • Why are some users not correctly identified when they message in through WhatsApp?
  • Error: Failed to update your WhatsApp profile
  • Can I use my Talk number for WhatsApp?
  • Does Zendesk support the WhatsApp number migration?
  • Why do I only see one checkmark for outbound WhatsApp messages?
  • Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
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