How to manage social messaging channels
Social messaging channels, including Facebook messenger, WeChat, LINE, WhatsApp, and Instagram.
- My Facebook integration stopped working
- I can't add my Facebook account to Zendesk
- There is no option to add Instagram to my account
- How do I troubleshoot issues with my Facebook channel?
- Why aren't audio messages in WhatsApp creating tickets?
- Instagram replies are not reflected in Zendesk Support
- Can I set business hours for social messaging channels?
- Why was my Facebook page deauthorized?
- Why aren't new comments from Facebook posts or ads being added to tickets?
- "Not delivered" error when I reply to a Facebook or Instagram message
- Do I need to add social messaging to my account before I can use Facebook Messenger?
- Does Zendesk support Meta Business Manager?
- How do I remove my Facebook channel?
- Why do tickets created via Facebook show the requester as 'Facebook User' instead of their name?
- Can I include Facebook ads for ticket creation?
- Facebook private message didn't create a Zendesk ticket
- Error: No new Facebook Pages available for identity
- Why tickets from Facebook don't show immediately in Support?
- You have exceeded the max number of Facebook Pages allowed with your plan
- Can I use Instagram Direct as a channel on my trial account?
- Instagram Direct messages don't create tickets in Zendesk
- Agents are unable to respond to an Instagram Direct message
- I am unable to add multiple Instagram accounts
- Can I route tickets based on the WhatsApp number?
- Why are some users not correctly identified when they message in through WhatsApp?
- Error: Failed to update your WhatsApp profile
- Can I use my Talk number for WhatsApp?
- Does Zendesk support the WhatsApp number migration?
- Why do I only see one checkmark for outbound WhatsApp messages?
- Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?
- My Facebook integration stopped working
- I can't add my Facebook account to Zendesk
- There is no option to add Instagram to my account
- How do I troubleshoot issues with my Facebook channel?
- Why aren't audio messages in WhatsApp creating tickets?
- Instagram replies are not reflected in Zendesk Support
- Can I set business hours for social messaging channels?
- Why was my Facebook page deauthorized?
- Why aren't new comments from Facebook posts or ads being added to tickets?
- "Not delivered" error when I reply to a Facebook or Instagram message
- Do I need to add social messaging to my account before I can use Facebook Messenger?
- Does Zendesk support Meta Business Manager?
- How do I remove my Facebook channel?
- Why do tickets created via Facebook show the requester as 'Facebook User' instead of their name?
- Can I include Facebook ads for ticket creation?
- Facebook private message didn't create a Zendesk ticket
- Error: No new Facebook Pages available for identity
- Why tickets from Facebook don't show immediately in Support?
- You have exceeded the max number of Facebook Pages allowed with your plan
- Can I use Instagram Direct as a channel on my trial account?
- Instagram Direct messages don't create tickets in Zendesk
- Agents are unable to respond to an Instagram Direct message
- I am unable to add multiple Instagram accounts
- Can I route tickets based on the WhatsApp number?
- Why are some users not correctly identified when they message in through WhatsApp?
- Error: Failed to update your WhatsApp profile
- Can I use my Talk number for WhatsApp?
- Does Zendesk support the WhatsApp number migration?
- Why do I only see one checkmark for outbound WhatsApp messages?
- Why can't I find "WhatsApp" as an option in the Channel conditions of business rules?