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How to manage social messaging channels
Social messaging channels, including Facebook messenger, WeChat, LINE, WhatsApp, and Instagram.
How do I remove my Facebook channel?
Edited Jan 20, 2025
3 votes · 0 comments
3
Votes
0
Comments
Why do tickets created via Facebook show the requester as 'Facebook User' instead of their name?
Edited Apr 25, 2023
5 votes · 0 comments
5
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0
Comments
Can I include Facebook ads for ticket creation?
Edited Dec 29, 2023
3 votes · 11 comments
3
Votes
11
Comments
Facebook private message didn't create a Zendesk ticket
Edited Aug 02, 2023
8 votes · 2 comments
8
Votes
2
Comments
Error: No new Facebook Pages available for identity
Edited Jul 30, 2024
9 votes · 4 comments
9
Votes
4
Comments
Why tickets from Facebook don't show immediately in Support?
Edited Dec 11, 2024
1 vote · 0 comments
1
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0
Comments
You have exceeded the max number of Facebook Pages allowed with your plan
Edited Jan 07, 2025
0 votes · 0 comments
0
Votes
0
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Can I use Instagram Direct as a channel on my trial account?
Edited Aug 02, 2023
0 votes · 0 comments
0
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0
Comments
Instagram Direct messages don't create tickets in Zendesk
Edited Aug 08, 2023
0 votes · 0 comments
0
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0
Comments
Agents are unable to respond to an Instagram Direct message
Edited Jan 11, 2024
0 votes · 6 comments
0
Votes
6
Comments
I am unable to add multiple Instagram accounts
Edited Jul 25, 2023
0 votes · 0 comments
0
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0
Comments
Can I route tickets based on the WhatsApp number?
Edited Dec 13, 2024
1 vote · 1 comment
1
Vote
1
Comment
Why are some users not correctly identified when they message in through WhatsApp?
Edited Mar 21, 2024
5 votes · 4 comments
5
Votes
4
Comments
Error: Failed to update your WhatsApp profile
Edited Jan 23, 2024
2 votes · 1 comment
2
Votes
1
Comment
Does Zendesk support the WhatsApp number migration?
Edited Aug 08, 2024
2 votes · 1 comment
2
Votes
1
Comment
Why can't I find WhatsApp as a condition option for channels in business rules?
Edited Aug 12, 2024
1 vote · 0 comments
1
Vote
0
Comments
Why does a system update route my social messaging tickets?
Edited Apr 25, 2023
0 votes · 0 comments
0
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0
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WhatsApp tickets cause long loading times
Edited Dec 13, 2024
3 votes · 0 comments
3
Votes
0
Comments
Why am I unable to send files in WhatsApp Messaging?
Edited Nov 02, 2023
0 votes · 0 comments
0
Votes
0
Comments
Will messages sent through the auto-responder satisfy WhatsApp's 24-hour rule?
Edited Dec 07, 2023
1 vote · 0 comments
1
Vote
0
Comments
Public X Corp mention did not create a ticket in Zendesk
Edited Oct 17, 2023
1 vote · 0 comments
1
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0
Comments
How much time do my agents have to reply to incoming WeChat messages?
Edited Jun 26, 2024
0 votes · 2 comments
0
Votes
2
Comments
LINE integration stops receiving messages
Edited Aug 29, 2023
1 vote · 0 comments
1
Vote
0
Comments
Error: Channel couldn't be added
Edited Jul 27, 2023
0 votes · 4 comments
0
Votes
4
Comments
Edited Aug 21, 2024
0 votes · 0 comments
0
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0
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