Question

How do I remove my Facebook channel?

Answer

The instructions to remove your Facebook account from Zendesk change if you are referring to your public Facebook channel or if you are referring to Facebook Messenger.

Public Facebook channel

  1. Go to Admin Center > Messaging and social > Facebook Pages.
  2. Next to the page you want to remove, click Deactivate. 
  3. Once the page is deactivated, click Unlink to delete the page.

    Deactivate facebook page

Facebook Messenger

  1. Go to Admin Center > Messaging and social > Messaging.
  2. On the channel, you want to remove, select the options menu () and click Delete.

    Delete Facebook Messenger from Zendesk account

  3. Select Delete channel in the window popup.

For related issues, see these articles:

  • Error: Channel couldn't be added
  • My Facebook integration stopped working
  • I can't add my Facebook account to Zendesk 
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