- The Search page and functionality has moved from Ember UI framework to React framework and has a slightly different look to it
- Search infrastructure has been moved from Elasticsearch 2.4 to 6.8 with no change in look or functionality
Zendesk Guide and Gather
Added a new trigger condition "IsChatting"
App Push Notification Updates in Zendesk Chat. More details here.
Reminder: Upcoming maintenance window June 14th. Learn more
App Marketplace Updates
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
- Customer Details (Support)(paid)
- Customer Details brings all the crucial customer details from your backend directly to Zendesk. Your agents won't need to switch between windows anymore in order to find the customer information needed to provide quality support. Customer Details app will bring all the details straight to the ticket screen, boosting performance and agent satisfaction. Flexible app configuration allows to plug in to any kind of backend - CRM, ERP, ... as long as it provides a public REST API to access the data. You get to customize where the information should be fetched and what are the details you'd like to see in Zendesk.
- Workativ Assistant (Support)
- Workativ Assistant is a no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with process automation out-of-the-box. It comes with a powerful process automation engine and automation marketplace with 160+ pre-built workflows. Workativ Assistant fully automates a request, e.g. the onboarding of new employees, creating and managing distribution lists, unlocking accounts, and much more. With an automation marketplace for workflows, the time on resolving issues and requests are drastically reduced to few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams.
- Doc Viewer Pro (Support)(paid)
- Doc Viewer Pro lets you easily see all Docs in your current conversation in the side bar. Docs can open in a window so you can see them without downloading them or leaving the agent view. If you'd like, you can also open them in a new tab. Finally, a download button is also offered for situations where you need to store the document on your computer. Supported document formats are: .docx, .doc, .docm, .rtf, and .txt
- Widget Guide (Support)(paid)
- Widget Guide generates Zendesk Widget configuration code based on the Web Widget API. This tool allows you to change colors, text and buttons. You can show or hide specific interface elements, fill in form fields, translate the interface or rebrand the widget to match your brand and style.
- TextIt (Support)
- TextIt lets you create engaging SMS, voice and social network applications visually without the need of a programmer through it's powerful flow engine. Flows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your TextIt flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.
- Auto Assignment (Support)(paid)
- Auto Assignment assigns tickets to agents as soon as the ticket is opened. Sometimes agents skip tickets for someone else to action simply after opening it and there is no way for the admin to track this as it does not recorded under events. Stop this from happening by using this app!
No updates for Zendesk Talk, Answer Bot, Zendesk Message, Zendesk Explore or Sunshine Core