Enabling push notifications in the Chat SDK for mobile apps

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12 Comments

  • Jason Williams

    Has anyone else seen it occur that when the app is launched cold from a Zendesk Chat push notification that the chat view opens empty without any UI except the nav header and the lower square with the number of notifications?

    1
  • Brett Bowser
    Zendesk Community Team

    Hey Jason,

    How often does this issue occur? I haven't seen any other reports of this issue on my end related to this. Any chance you could provide a screenshot of what you're experiencing?

    Thanks!

    0
  • Jason Williams

    Hi Brett,

    Every time the app is launched cold from a push notification. If the app is already running the chat window loads fine. Attached are some screenshots.

    -J

     

    2
  • Anton Kondrashov

    I have the same problem and it occurs if I customize UI at the app launch

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Anton,

    I'm going to get a ticket created on your behalf so our customer advocacy team can dig into this further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0
  • Niklas Lütteken

    Hey, we have been using the Zendesk Chat SDK V1 with our react native app - without push notification so far. Now I integrated all settings for supporting push notification for iOS and Android, but don't receive anything on the app side. Tested on device, with debug and release build, both iOS and Android. Unfortunately, nothing coming through.

    I tested the combined PEM for iOS against the apple production endpoint and this is OK. I set up the app with FCM server key for Android and the combined PEM for iOS - however with a demo account to first test everything through before integrating it our production account.

    - Is there any way to identify on the Zendesk panel side, if push notification are being sent out?
    - Is there maybe any setting on the Zendesk panel side, that I have overlooked?
    - Could the demo account be an issue?
    - The V1 SDK should be still ok to use for this - we just use it with one single app?

    Any help is much appreciated.

    Thanks!

    1
  • Admin

    I didn't receive push notification if i killed the app, can anyone help with this?

    0
  • Greg - Community Manager
    Zendesk Developer Support

    Hi there! It looks like you have an open ticket right now where you are working with a member of our team who is an expert on the SDKs. There is some code that he has asked you to provide, so once you do that, we can further assist in that ticket.

    0
  • Maulik Pandya

    I was just trying to add push notification using chat SDK...but no luck. I just came across one question and that is  I'm running on a trial mode of zendesk would that be an issue for the push notification feature? or developers are allowed to test the push notification feature on trial mode as well?

    Looking forward to hearing from you guys.

    0
  • Greg - Community Manager
    Zendesk Developer Support

    Hi Maulik Pandya! I'm not aware of any limitations for trialers, however there could be some things specific to your account that would prevent this from working properly. I would recommend reaching out to our Advocacy team from within your instance (Help widget on the right side) and they will be able to see if there are any limitations for you!

    0
  • Maulik Pandya

    Hello Greg - Community Manager I have tried to use that Help widget but didn't found anything useful by asking a few questions. I would be really thankful if you could check this with your internal resources or redirect me on another way to get an answer to my question. 

    0
  • Greg - Community Manager
    Zendesk Developer Support

    Hi Maulik Pandya, apologies for the confusion! You can chat with a live agent through the widget, which is what I would suggest, since there are account-specific limitations that may be affecting your instance. I have checked and I have not found any limitations. If you could share the specifics of the problem you're running into, I may be able to help here as well! Please provide as much information as possible, without disclosing any sensitive data.

    0

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