Enabling push notifications for the Chat SDK for mobile

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  • Jason Williams

    Has anyone else seen it occur that when the app is launched cold from a Zendesk Chat push notification that the chat view opens empty without any UI except the nav header and the lower square with the number of notifications?

  • Brett - Community Manager

    Hey Jason,

    How often does this issue occur? I haven't seen any other reports of this issue on my end related to this. Any chance you could provide a screenshot of what you're experiencing?


  • Jason Williams

    Hi Brett,

    Every time the app is launched cold from a push notification. If the app is already running the chat window loads fine. Attached are some screenshots.



  • Anton Kondrashov

    I have the same problem and it occurs if I customize UI at the app launch

  • Brett - Community Manager

    Hey Anton,

    I'm going to get a ticket created on your behalf so our customer advocacy team can dig into this further.

    You'll receive an email shortly stating your ticket has been created.



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