Understanding backlog evolution

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  • Piyush Mehta

    The images in this article are not visible wither in the Chrome browser or on the Edge browser

  • Brett Bowser
    Zendesk Community Manager
    Thanks for the heads up Piyush! I'm going to flag this article for our documentation team so they can get this correct.
    Appreciate you taking the time to share this with us :) 
  • Guilherme Santi Clair Da Silva

    Como reproduzir esse gráfico dentro do Explore?
    Possuímos algum artigo?

  • Dane
    Zendesk Engineering
    Olá Guilherme,
    O gráfico real é para relatórios herdados.
    Você pode criar um novo usando várias métricas em um gráfico de linha.

  • Jason Cornelius

    Is there a way to create an equivalent to this report in Explore?

    I would like to report on Tickets Created, Tickets Solved, and Tickets in Backlog on a historical basis however I have not found a way to do this with the Tickets, Backlog, and Updates datasets separated as they are.

  • Gab Guinto
    Zendesk Customer Care
    Hi Jason,

    That's right, the data is housed under separate datasets so I'm afraid it is not possible to create a single report for this. A workaround is to create a backlog report using the Backlog dataset and then another report for tickets created and tickets solved, sliced per date, and then add both reports to a dashboard so that you can display the data in a single view.

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