How many files can customers attach to a ticket through the web form?

Question

Is there a limit to how many files my customers can attach to a ticket through the web form?

Answer

There is not a limit on the number of attachments, but rather on the size of the attachment. The web form utilizes linked attachments and as such the size limitations for a single file is 50 MB, as described in this section: Attachment size limitations.

For related information, see this article: Can I change the attachment size limit in ticket comments?