Apps Support API: Chat & Messaging Extensibility in Agent Workspace

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  • dave.passaro

    Ticket Send Message (Ticket Sidebar Location)

    • Invoking this property enables your app to send a message to the end-user, on behalf of the agent. Only works during a live chat conversation for the time being, messaging is coming soon.
    • Documentation

    Is messaging supported yet? 

  • JJ Miclat
    Zendesk Product Manager

    Hey dave.passaro!

    The Ticket Send Message API is now supported for Zendesk Messaging, and Social Messaging channels (through Sunshine Conversations).


  • Dane
    Zendesk Engineering
    Hi Dave,
    I have checked for any updates on our Zendesk page and the actual documentation. As it turns out, it's still not supported. An update will normally be provided on this article for any progress with such features.
    Thank you for understanding.

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