Does Zendesk Talk support CNAM?

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  • Anton Verhelst


    is this also available for non-US numbers?

  • Joey Barrett
    Zendesk Product Manager

    Hello Anton!

    A previous comment stated that this functionality was available to numbers outside the United States. This is not correct, and I have made an amendment to this article to ensure that its very clear that for now CNAM functionality is only available for United States phone numbers. 

    Hope this helps, sorry for any confusion caused! 


  • WeRoad

    Please include the feature also for EU Area phone numbers! 

    Our case: We have numbers from the UK, ES, and IT and we would like to implement the Business Name when calling our customers so that to prevent non-answered calls. 

    Unrecognize numbers are not trusted by the people we call and the CNAM function would be great!

  • karl FETCH

    Hi, we've been with Zendesk Talk for almost 2 years and we're so far unable to get our CNAM to display properly on any mobile carrier. CNAM is failing 100% of the time. We are registered with the repositories suggested. We're not shown as SPAM, but without a business name/CNAM our answer rate and business suffers. I have an open ticket with Zendesk support currently. Anything else we can do?

  • Joyce
    Zendesk Customer Care
    Hello Karl,
    We apologize for the inconvenience and thank you for opening a ticket for this concern.
    Upon checking, our dedicated team is actively working on the investigation with our VOIP provider. We'll update you on the status of this via email.
  • Sarah Urban

    Hello Joyce - We are still having the same issue. We have been trying for 6 months. Any update?


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