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Is there any way to change the name "Answer Bot" in the messaging Web Widget?

Cath Bedon
  • Edited

Question

How to change the name "Answer Bot" in the messaging Web Widget window?

Answer

Note: Initially, this option is only available for users who started a trial after November 2, 2021 and will be available for everyone by the end of January 2022.

To update a bot’s name

  1. In Admin Center, click the Channels icon () in the sidebar, then select Bots and automation > Bot.
  2. Hover over the bot you want to update and click Settings.
  3. In the General tab, enter your desired bot name under Name.
  4. Click Save.

For more information, see the article: Enabling a messaging bot

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3 Comments

  • Zipcar, Inc.

    Will it be possible to change the avatar/image of the Answer Bot via this settings page as well? Or is there another way to achieve this?

    0
  • Jeff C
    Zendesk Customer Care

    Hello Danny,

    This is currently not possible but there are plans on addressing this in the near feature or later this year. Please follow our Whats New page to be updated on our latest Product updates.

    1
  • Sam

    Zipcar, Inc. Jeff C

    It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.

    Thanks,

     

    <script type="text/javascript">window.zESettings = { 
webWidget: { 
answerBot: {
avatar: { 
url: 'https://link-to-some-image', 
name: { "*" : 'Zendesk' 
} 
}, 
title: { "en-US": "Support" 
} 
} 
} 
};
</script>
    0

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