Can I recover an organization or user if it was accidentally deleted?

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  • John DiGregorio

    Niall Colfer is there a way to remove the deleted organizations from showing up in explorer?  I use a report to export data and we have 500+ deleted accounts from our initial seeding that I would like to remove.

  • Dave Dyson
    Hi John, not sure if this would be scalable for your use case, but there's a workaround mentioned here: Zendesk Explore | Removing Deleted Organisations From Filters
  • Michael McMeekin

    I did accidentally find a workaround to recover a permanently deleted user as a self-serve option. 

    • Create a new user profile using their name but a tertiary email.
    • Merge the deleted profile with the new profile.
    • The old email information will be added as additional emails, choose the original email and make it primary
    • Now delete the tertiary email from the list of additional emails.

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