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Can I recover an organization or user if it was accidentally deleted?

Niall Colfer
  • Edited

Question

Is it possible to recover an organization or user if it was accidentally deleted?

Answer

No, it's not possible to recover a deleted organization or user. Zendesk is unable to recover the organization or user on your behalf in accordance with the Data Recovery Policy.

Closed tickets in the account retain a property called Ticket Organization, which stores the ID of the organization even after deletion. This can be used in Explore to review the data, or when reading the ticket through the API.

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3 Comments

  • John DiGregorio

    Niall Colfer is there a way to remove the deleted organizations from showing up in explorer?  I use a report to export data and we have 500+ deleted accounts from our initial seeding that I would like to remove.

    0
  • Dave Dyson
    Hi John, not sure if this would be scalable for your use case, but there's a workaround mentioned here: Zendesk Explore | Removing Deleted Organisations From Filters
    0
  • Michael McMeekin

    I did accidentally find a workaround to recover a permanently deleted user as a self-serve option. 

    • Create a new user profile using their name but a tertiary email.
    • Merge the deleted profile with the new profile.
    • The old email information will be added as additional emails, choose the original email and make it primary
    • Now delete the tertiary email from the list of additional emails.
    -1

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