Do email conversations disappear if I remove someone from my Sell account?

Question

What happens to the email conversations in Sell between a salesperson and a client if the salesperson eventually leaves and the email is disconnected from Sell? Can I keep the historic email conversations in Sell if someone leaves my company? 

Answer

If the user is deleted, all the email conversations from that Sell user are removed from Sell (including BCC'd emails). If the user is deactivated, the existing emails remain on leads, contacts, and deals. However, new email conversations will not sync to Sell from the deactivated user's email account. 

The order of an admin's actions are important in this situation. When someone leaves a company, it is common for an IT Team to delete their company email account. The email integration updates very frequently so it is important that an admin deactivates a user first before their emails are deleted externally by an IT Team. 

Warning: If the user is reactivated, the email integration will begin syncing again to reflect the most updated email conversations. Do not reactivate a user if their email account is no longer active as you risk losing all historic emails within Sell.

For more information, see these articles:

• Should I choose to deactivate or delete a user to remove them from my account?
• Adding and removing email messages from lead, contact, and deal cards