App Marketplace
(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
New:
- AI Agent by Engage Hub (Chat)
- AI Agent by Engage Hub uses native Natural Language Processing (NLP) engine, with deep real-time integrations, to not only understand but resolve your customer’s queries – deflecting calls and freeing agents to deal with more complex queries. When a customer needs to speak to a live agent, Engage Hub’s AI-powered Agent will seamlessly transition the conversation directly to a live agent using your existing Zendesk solution. The agent handover includes a transcript of the entire conversation, along with details such as verification confirmation or account-specific information so there’s no frustrating repetition – and the issue can be resolved quickly while reducing call duration.
Chat & Messaging
New
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[Messaging] Accounts using Email and Messaging can now sign up for Omnichannel Routing EAP. With this, email and messaging tickets will be assigned to agents based on priority, group, agent’s status (for messaging), and capacity, helping reduce response time and increase agent efficiency. Learn more
Guide & Gather
New:
- The roll out for Content Blocks is completed
No Updates to:
- Admin Center
- Answer Bot
- Sell
- Talk
- Explore
- Sunshine Core
- Support
- Web Widget
- Zendesk Native SDK (Unity)
- Zendesk Mobile
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