(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
- RingCentral by OAppS (Sell) (paid)
- RingCentral by OAppS enables SMS communication between support agents and end-users. Using the RingCentralSMS Integration connect RingCentral Phone number with Zendesk Sell to send messages to all your Contacts using your RingCentral phone numbers. All the Outbound Texts will be logged under 'Notes' under each record in Zendesk Sell for future reference.
- Cx Moments Auto QA (Chat)
- Cx Moments Auto QA is automated Quality Assurance on 100% of your customer conversations. Scale your Contact Center QA by automatically scoring your Zendesk tickets and chats. Discover and trend agents' performance around regulatory compliance, delivery of branded greetings, behavior, and empathy.
- Gamifier (Support)
- Gamifier can help to promote a more productive environment because it encourages a culture of proactivity among workers, basically through turning boring routine tasks (they already have) into fun activities. By integrating with Zendesk, Gamifier uses several game elements to punctuate and reward actions completed in the app, as well as a leaderboard and timeline to create healthy competition, motivating team members to get their work done faster and better.
- Strongpoint for Salesforce (Support)
- Strongpoint for Salesforce helps customers to push Zendesk tickets into Salesforce as a Strongpoint Change Request, enabling easy management of changes, seamless tracking of compliant changes and automate the reconciliation of change logs during audit.
- Macro Search (Support) (paid)
- Macro Search makes it easy to search through macro content in your customers' language. Find macros quickly with search by titles and comments. Search through dynamic content using keywords. Quickly preview a macro in one click.
Guide + Gather
- We've launched the Zendesk Guide Seach Crawler EAP.
- We've added the ability for end-users to edit their the secondary phone numbers and email addresses. Read more Announcing Contact Details updates in Help center.
- [Messaging] Add translation for Agent avatar aria label
- iOS Sell App Version 5.8.4
- Minor bug fixes and enhancements.
No Updates to:
- Admin Center
- Answer Bot
- Sunshine Core
- Zendesk Native SDK (Unity)