(Support) indicates the app is available for Zendesk Support.
(Chat) indicates the app is available for Zendesk Chat.
(Sell) indicates the app is available for Zendesk Sell
(Theme) indicates the theme is available for Zendesk Guide
(SunCo) indicates a new app is available for Sunshine Conversations
- Kommunicate AI Chatbot (Chat)
- Kommunicate AI Chatbot uses Kompose, a powerful GUI bot builder from the house of Kommunicate.io. Based on natural language conversations for Human-Computer interaction, you don’t need any coding skills to master Kompose. It has a simple, intuitive, and easy-to-use interface. Get features like smooth chatbot to human hand-off for escalated issues, multiple language support for your global audience, automated ticket creation in Zendesk and the most accurate CSAT analysis.
- Calabrio Analytics Integrator (Support)
- Calabrio Analytics Integrator lets you can combine the power of your Zendesk and Calabrio Analytics solution for an effortless transfer of data between the two systems, and enable intelligent business planning and operations. Access advanced insights for your Zendesk contact centre and agent workforce with the Calabrio Analytics dashboard, and transform your customer interactions into usable data. Import tickets from email and chat interactions created in Zendesk to Calabrio for text analysis – including sentiment and phrase recognition. Leverage Route 101’s integration to export audio and CTR records and analyse your voice interactions.
- Speech & Text Analytics (Support)
- Speech & Text Analytics can analyse historical interaction and handle time data from Zendesk Support, Chat, and Talk with industry-leading speech recognition accuracy and processing rates. Powered by Calabrio ONE, the most robust, accurate, and efficient speech analytics tool on the market. Unlock the true voice of your customer and drive profitable change in the contact centre and across your business. Transform every customer interaction into usable data and distill that data into key trends. Import tickets from email and chat interactions created in Zendesk to Calabrio for text analysis – including sentiment and phrase recognition. Leverage Route 101’s open CCaaS integration to export audio and CTR records and analyse your voice interactions.
- Route 101 Workforce Engagement Manager (Support)
- Route 101 Workforce Engagement Manager enhances your contact centre with a Workforce Engagement Management package integrated directly with Zendesk. Unlock all the benefits of Calabrio ONE and leverage information from within your existing Zendesk instance to supercharge your service. With Route 101’s WEM integration, you can leverage Calabrio’s world-class automation, self-service, and AI-driven capabilities to support and enhance your agents’ everyday workflow. Get the best performance from your workforce and elevate the customer experience with powerful features designed to deliver next-level employee engagement.
- Black Panther (Theme)
- Black Panther is a fully responsive multipurpose Zendesk Help Center theme. The theme is a perfect balance between style and performance. All the elements of the help center are arranged in a way that keeps navigation super easy. The theme comes with an attractive black background at the back of a floating search box at the center of it all. It has a stunning full-screen layout with beautiful blocks and interactive design elements, which generate an airy and elegant feeling to the help center.
- Aurora (Theme)
- Aurora is a Zendesk theme that is perfect for a FAQ-Style Help Center because it features accordions in sections. This template is fresh, playful, and it is really fun to use.
- Ela (Theme)
- Ela is a Zendesk theme that is perfect for a FAQ-Style Help Center because it features accordions in sections. This template is fresh, playful, and it is really fun to use.
- Oslo (Theme)
- Oslo features a modern, simple, and highly customizable theme. Everything from the logo position, hero image, and all other components can be customized without editing the code.
- Queens (Theme)
- Queens is a clean and highly customizable theme. Highlight key information on the homepage and style the theme to match your brand without editing the code.
- Antwerp (Theme)
- Antwerp suits all kinds of industries by highlighting what makes them unique. Never outdated, it leaves a lasting impression of refined simplicity.
Guide + Gather
Support Mobile App Android Version 2.19.5
- Bug fixes and Enhancements
- We've added more events to the audit log:
- Changes made to Roles and its permissions
- Changing a group name
- Changing an agent or end-user's profile name in the UI
- Changing the account owner
Chat & Messaging
- [Shortcut] Update API documentation for required fields. Link
- [Real Time Monitor] Fix reconnection logic if/when there is an interruption to the network