I'm trying to migrate our WhatsApp number from a different platform to Zendesk. Is this possible?
If you own the WhatsApp business account, you can remove it from the old provider and use the self-service flow to set it up with Zendesk. Otherwise, Zendesk does not support phone number migration. You can select a new number to integrate with Zendesk.
Although, you can show your interest in Whatsapp number migration in this form: Requests for WhatsApp Number Migration.
For more information, see this article: Adding a WhatsApp channel (self-service).
Note: Zendesk is removing the legacy Social Messaging App in the next few weeks. See the article on the removal of the social messaging app to determine if this change affects your account.
Please sign in to leave a comment.