Can I create a view that shows duplicated tickets?

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  • Jason Walker-C

    Ricardo Pinto Is there any way to report on duplicates? 

  • Ricardo Pinto
    Zendesk Digital Resources Team

    Hello, Jason Walker-C 

    You could for example follow this recipe to report on tickets created by ticket requestor. That doesn't necessarily tell you if the tickets are duplicates. But if you add a Ticket created - Date attribute you can see the date the tickets were created and that may be an indicator of duplicates.


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