I am no longer receiving an email when new tickets are created.
If you are no longer receiving these notifications there are a few possible solutions.
Often when notifications suddenly stop it is because a trigger that was previously sending the notification was deactivated.
Verify if there is a trigger in place that is sending a notification when a ticket is created. Start by checking the ticket events for any trigger that is notifying your team. The default trigger that most often sends these notifications is called Notify all agents of received request.
If you do not see a trigger that is notifying you, view your deactivated triggers and check if there are any that should be reactivated. You can also build a new trigger that mirrors the functionality of one of your default triggers if they were completely deleted.
See this article for more information: About triggers and how they work.
If you are able to confirm that a trigger is running and sending you a notification, and you are still not receiving the email, the issue is likely outside of Zendesk. It is worth checking your spam or junk email folder or speaking with your email administrator. Sometimes there are rules in place that block emails from certain addresses or domains.
For further assistance, see this article: Email troubleshooting guide.