Zendesk will perform critical maintenance which will impact performance for a subset of customers in the Pods' specific clusters during the month of April, on the dates and times listed below.
Impacted customers will be notified 2 weeks prior to their specific maintenance dates via a service notification banner in the Support agent interface.
Date |
POD/Cluster |
Start Time |
End Time |
April 2, 2022 [POSTPONED] |
13.9 through 13.17 |
12:00 AM PT / 07:00 UTC |
09:00 AM PT / 16:00 UTC |
April 2, 2022 [POSTPONED] |
17.1 through 17.8 |
09:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [April 3] |
April 9, 2022 [POSTPONED] |
17.9 through 17.11 and 17.13 trough 17.15 |
09:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [April 10] |
April 9, 2022 [POSTPONED] |
20.1 through 20.8 |
12:00 AM PT / 07:00 UTC |
09:00 AM PT / 16:00 UTC |
April 23, 2022 [POSTPONED] |
17.12 and 17.16 |
9:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [April 24] |
April 23, 2022 [POSTPONED] |
20.9 through 20.15 |
12:00 AM PT / 07:00 UTC |
09:00 AM PT / 16:00 UTC |
April 23, 2022 [POSTPONED] |
18.1 through 18.6 |
09:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [April 24] |
April 30, 2022 |
18.7 through 18.12 |
09:00 AM PT / 16:00 UTC |
6:00 PM PT / 01:00 UTC [May 1] |
April 30, 2022 |
19.1 through 19.9 |
12:00 AM PT / 07:00 UTC |
9:00 AM PT / 16:00 UTC |
Customers Affected: Subset of customers in listed Pods' clusters only. Zendesk Support, Guide, Chat in Agent Workspace and Talk customers will experience a brief service disruption of 4 minutes or less at some time within the maintenance windows. Impacted accounts will be notified of their specific maintenance date via the service notification banner in the Support agent interface.
Affected products: Support, Guide, Talk and Chat in Agent Workspace
Expected behavior: The Support and Guide interfaces will be unreachable during the downtime window, and your agents may experience issues such as green screens, sluggish response times, issues bulk updating tickets, refreshing ticket views, and Talk dropped calls. This also affects Chat in Agent Workspace environment, where tickets will not be created straight away but will automatically create backup tickets from the chat backend thereafter.
Why we're doing this: The Zendesk Database Administration team is upgrading our databases for increased reliability and performance.