Can I set business hours for social messaging channels?

Question

Can I set my business hours for social messaging channels?

Answer

It is not possible to prevent messages from social media channels based on your business hours. Unlike Chat, social messaging is always on.

To automatically inform your customers that your agents are not currently available, or of your business hours, you can set up an auto-responder.

For details on setting up an auto-responder, see the article: Setting up the auto-responder.

Note: Zendesk is removing the legacy Social Messaging App on January 31, 2023. See the article on the removal of the social messaging app to determine if this change affects your account.