Why does the subject line in my email notifications say "Untitled ticket"?

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6 Comments

  • Steve Eli

    This feels like a bug to me rather than working as designed. I understand the no public comments thing, but rather than just electing to not populate anything, Zendesk choose to populate "Untitled ticket".

    1
  • Robert Hällgren

    Agree with Steve, this feels more like a bug. Is there any plans on fixing this?

    We are currently using Babelforce integration for phone calls and SMS, and everytinh is internal notes. We still however wants to measure satisfaction of these tickets, but now we have the above mentioned problem that they are sent asking for feedback on untitled ticket.

    I can't really find any good workaround in the links provided above in the article.

     

     

    0
  • Noly Maron Unson
    Zendesk Customer Care

    Hi Steve and Robert,

    I understand where you're coming from so I've marked this as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.

    Thank you.

    0
  • Rob Johnson

    We are also having this issue. Please allow us to use the subject of a ticket in triggers even if all the comments are private.

    0
  • Christine Diego
    Zendesk Customer Care
    Hello Rob‍ ,
     
    Thanks for explaining your use-case. I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
     
    We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
     
     
    0
  • Ines Cerdan

    +1 on that issue 

    0

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