Why do I no longer have access to data exports?

Question

I previously had access to export data in my Zendesk account. Why is that option missing?

Answer

The ability to export data to a JSON, CSV, or XML file is now limited to administrators on the account and agents with a custom role that includes report editing permissions. If this function is still vital for your role, contact an admin on your account. The admin can either export the data on your behalf, or upgrade your permissions.

For more information, see these articles:

• Exporting data to a JSON, CSV, or XML file
• What are my ticket export options?