See last month's What's New for an overview of what was new in October.
- Announcing the updated Slack for Zendesk Support integration
- Announcing additional filters for in-view filtering
Web Widget (Classic & Messaging)
- [Messaging and Classic] Update iframes to not display white background on dark-themed websites
- [Classic] Reset the widget when a chat is dropped to prevent offline messages
- [Classic] Offline form fields are now being cleared correctly after repeated form submission
- [Classic] Security fix to disable the Chat popout button
- Screen Recording by Zest (Support)(Chat)
- Screen Recording by Zest forSupportandChathelp Customer Support teams leverage screen recording to provide an outstanding support experience. Increase customer satisfaction and make support ticket resolution faster and cheaper. Let your team request a screen recording from your customers, instead of making users explain an issue via text or live call, give them the option to record it. Reply to your customer inquiry with screen recording and allow agents to send visual step-by-step instructions that are easy and intuitive for customers to follow.
- Wonderflow (Support)
- Wonderflow is an advanced VoC Platform helping consumer-centric companies worldwide with AI since 2014. Wonderflow, with its augmented analytics powered by AI, ML, and NLP, can elaborate millions of interactions, pointing out what counts most for the customers and what needs to be changed to improve clients’ experience and meet their expectations. Send unstructured feedback data collected via Zendesk to Wonderflow and use its easy-to-use BI platform to read, segment, and aggregate all data, from all customer touchpoints in one place.
- Sunshine Conversations Campaigns Lite by Centribal (Support) (paid)
- Sunshine Conversations Campaigns Lite by Centribalallows you to select one of your approved WhatsApp templates to carry out massive or simple message transmission. You can use all kinds of templates accepted by WhatsApp: text, parameters, buttons, documents, or images.
- All Views (Support) (paid)
- All Viewshelps you to access all your views easily by overriding the default 12 views limit and over and above it also gives a search feature to quickly search any view from a long list of views and access ticket views effortlessly
- WhatsApp Connector by Respira (Support)
- WhatsApp Connector by Respiraenables your agents to send WhatsApp notifications from the Zendesk user interface, and enables your administrators to set everything up with zero coding. It works out of the box! Send templated WhatsApp notifications easily using Zendesk Support Macros. Add proactive WhatsApp notifications to your triggers and automations and more.
- Actioner (Support)
- Actionerallows knowledge workers to run their daily tasks without leaving Slack. Using its no-code designer, people can build Slack apps on their own and publish them. Slack-first solutions in the app directory consist of ready-made actions and workflows and can be used in Slack right away after installation. Actioner brings conversational ticketing to support teams and allows them to do things like run any action in Slack (Create a ticket, Update ticket status, Open a request, etc.), receive notifications in Slack when tickets are created or updated in Zendesk, or easily automate your processes between Slack and Zendesk by building workflows.
No updates this week
- Guide & Gather
- Zendesk Chat & Messaging
- Answer Bot
- Mobile SDKs
- Admin Center
- Sunshine Conversations