How can I see a list of users who are following a section or an article?

Question

How can I see a list of users who are following a section or an article in the knowledge base?

Answer

To retrieve a list of users that follow a section or article, use the content subscription API. Agents and admins who are signed-in in Knowledge can follow the steps below.

Listing the help center subscriptions

1. Select the type of endpoint that you want to use. In this example, we are going to list the users subscribed to a help center section. The endpoint being used is List Section Subscriptions /api/v2/help_center{/locale}/sections/{section_id}/subscriptions
2. Add your subdomain, locale, and section ID to the endpoint. For example: mysubdomain.zendesk.com/api/v2/help_center/en-us/sections/20075856/subscriptions
3. Enter the URL within your web browser and the list of section followers will appear.

The ID of a category, section, or article can be found at the end of the URL. For example:

https://yoursubdomain.zendesk.com/hc/en-us/categories/#######

You can also use third-party API clients like Postman. Change the endpoint to check which users are following a category, section, article, or community post.