See last month's What's New for an overview of what was new in January.
This week's release notes include:
Support iOS 2.22.0 Bug Fixes
- Fixed an issue where macros did not display the new experience.
- Fixed an issue where customers were not able to view their tickets after they logged in.
- Additional minor bug fixes and performance improvements.
Sell Android 5.37.0 Bug Fixes
- Bug fixes and enhancements.
- Centribal Platform
Centribal Platform is a conversational tool for creating, managing, and training bots. It integrates with your customers' favorite channels and ticketing tools, to offer complete traceability and an excellent customer experience. You can create, manage, and train chatbots with AI, so when you connect your chatbot to instant messaging channels such as WhatsApp, Facebook Messenger, Telegram, or Instagram, it automatically detects the intention of your users, and include variables and entities for maximum personalization of the user experience. Centribal platform is for Messaging.
- ZIS Playground
ZIS Playground is a tool for developers, so you can quickly learn to use Zendesk Integration Services capabilities, resources, and syntax. ZIS Playground walks you through the setup process and comes with a simple default Flow, so you can run your first test in just a couple of minutes. Try out ZIS features and syntax by writing ZIS Flows (business logic) and ZIS Actions (API wrappers). You can easily generate and store a Zendesk OAuth token in a ZIS Connection, which you can use to authenticate API requests to Zendesk products. Register your external OAuth clients, and use them to create OAuth tokens to authenticate API requests to those external systems. ZIS Playground is for Support.
- Liquid Placeholders
Liquid Placeholders is a simple tool for administrators to help construct and test double-brace placeholders in triggers, macros, or tickets. Enter an example Ticket ID and you can use the Liquid markup editor to search for any placeholders, including custom ticket fields. Click OK, and you can see what the placeholders translate to on the ticket provided. Liquid Placeholders is for Support.
ZenAI harnesses the power of GPT-3 technology to generate quick and efficient response suggestions for support tickets. By analyzing customers' requests, the GPT-3 language model is able to generate personalized and contextually relevant responses that are tailored to the specific needs of each customer. This helps increase productivity and reduces agent response time, ultimately improving the customer experience and boosting support team efficiency. ZenAI is for Support.
ZenViews lets you overcome the Zendesk limitation of displaying only 12 views. With ZenViews, you can search through all of your views, whether they're private or public. You can search by view name or by going through the views that are associated with a certain group. ZenViews is for Support.
Guide & Gather
- You can now merge two or more content tags into one. For more information, see Creating and managing content collections with content tags (section: Merging content tags).
- Fixed various internationalization bugs in the new request list experience.
Products with no updates this week
- Admin Center
- Zendesk Answer Bot
- Zendesk Chat & Messaging
- Sunshine Conversations
- Web Widget (Classic & Messaging)