Question

How can I download a custom or default greeting from Voice (formerly Talk)?

Answer

You can use Firefox to download a greeting from Voice.

To download the mp3 file of a greeting from Voice:

  1. In Admin Center, navigate to Channels > Talk and email > Talk > Greetings
  2. Right-click, and select Inspect to open the page source code with the built-in tools of your browser
    Inspect.png
  3. Under the Elements tab, locate the greeting audio source <audio src="..."> </audio>. This includes the URL of the greeting, which varies based on whether the greeting is a default greeting or custom greeting.
    • Example of URL of a default greeting https://static.zdassets.com/voice/f27820342de7a113cd9bfe1e3e22251b4d4036fb/voice/assets/default_en_voicemail_greeting-86451afb65fb16bae15639d1b8539fb72e4e3edb68a62e9a61f420227e9a6949.mp3.
      default.png
    • Example of URL of a custom greeting /api/v2/channels/voice/greetings/360002356338/2d2f57c69989df85e196078c21df79cf.mp3.custom.png
  4. Copy and paste the URL into a separate browser tab. If you want to download a custom greeting, add the subdomain of your Zendesk account to the URL.
    https://yoursubdomain.zendesk.com/api/v2/channels/voice/greetings/360002356338/2d2f57c69989df85e196078c21df79cf.mp3
  5. Right-click the audio player UI, and select Save Audio As...
    Save Audio As.png
  6. Save the mp3 to your device
Note: You can use a third-party audio editor, such as Audacity, to customize any default Voice greeting. There is an issue with the browsers Chrome and Edge and the download of the audio file will fail.

For more information on formatting greetings, see How should I format audio files for custom greetings?

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