How can I download a greeting from Talk?

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6 Comments

  • When I click Save as it gives me a txt file! 

    1
  • Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

    0
  • Violeta Lesman

    Solved: You have to click first to copy the address of the audio and open this link even if you're already on the reader

    Could you please clarify what this means? When I copy the link of the audio again it still lets me download only text. Thanks.

     

     

    0
  • Noly Maron Unson
    Zendesk Customer Care

    Hi Violeta,

    You will first need to copy the URL in the element and Open it in a New window/tab before you can save the audio file.

    1. Get/Copy the URL in the element.

    2. Open it on a new tab/window.

    3. Save the audio file.

    Hope this helps.

     

    -1
  • Violeta Lesman

    Hi,

    I've tried opening it in a new tab and even if I open it in a new window, it still only allows me to save the file as text. My link looks like this:

    Am I doing something incorrectly? Or is sth wrong with the link to the audio file?

    Thanks.

    1
  • Noly Maron Unson
    Zendesk Customer Care

    Hi Violeta,

    I created a ticket on your behalf so that we can discuss this further. Please check your email and respond to my message.

    Thank you.

    0

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