Can I update the requester in Agent Workspace?

Return to top


  • Tyler Baker

    Is there a way to turn this back on and allow live updating? Our Chat Manager has a specific request for this function to operate more efficiently.

  • Jupete Manitas
    Zendesk Customer Care

    Hi Tyler, thanks for writing in! 

    I'm afraid, this is now the new behavior of the Agent workspace that we cannot disable in the UI or in the admin center. We recommend creating product feedback instead so you can engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning. Thank you!



Please sign in to leave a comment.

Powered by Zendesk