See our What's New for an overview of what was released in the last month.

This week's release notes include:

  • Web Widget Classic & Messaging
  • Support
  • App Marketplace
  • Zendesk Chat & Messaging
  • Mobile SDKs
  • Products with no updates this week

Web Widget Classic & Messaging

Updated

  • Messaging - Updated content on the social channel switching setting
  • Messaging - Screen readers update when Answer Bot/Agents reply in the conversation

Fixed

  • Messaging - The Web Widget previewer now shows the bot name instead of Answer Bot
  • Messaging - Fixed unread messaging indicator positioning

Support

New

  • Layout Builder
    The layout builder EAP is now live and available for eligible, enrolled customers to try! This feature introduces no-code, drag-and-drop functionality, allowing customers to create custom page layouts directly in the admin center, starting with the Support Ticket UI. For more details on eligibility requirements and how to sign up, see What is layout builder.

App Marketplace

New

  • nps.today (Support) (paid)
    nps.today allows you to set up different nps.today campaigns for different types of tickets. It also lets you decide, when and how to deliver your NPS surveys. For example, you can choose to send a survey when a ticket is solved or to send a survey 48 hours after a ticket has been solved. You can also choose whether you want to send the survey as an integrated part of your "ticket solved" notifications, or if you want to send it separately, either from Zendesk or directly from nps.today.
  • Code7 Omni (Support)
    Code7 Omni is an omnichannel platform for managing customer relationships in the cloud that integrates all service channels into a single portal. Code7 Omni improves the interaction between companies and consumers, serving small businesses through to large operations.  Communicate via WhatsApp Business, Voice, email, and chatbots without losing contact history and transform your customer's experience. 

Zendesk Chat & Messaging

New

  • Accounts using Chat and Messaging on Agent Workspace will have access to the OfferedTo event for live chat and messaging tickets that were created after April 24th. For more information, see Viewing all events of a ticket. 

Mobile SDKs

Zendesk SDKs: 2.11.0 iOS

New

  • Added an API to set text color values until this is available to set via the Admin Center.

Fixed

  • The message composer now reappears after the document or image picker is closed.

Zendesk SDKs: 2.11.0 Android 

New

  • Added an API to set text color values until this is available to set via the Admin Center.

Fixed

  • Theme colors now dynamically update when the configuration is updated.

Products with no updates this week

  • Admin Center
  • Zendesk Answer Bot
  • Explore
  • Guide & Gather
  • Sell
  • Sunshine Conversations
  • Talk
Powered by Zendesk