How can I see if a messaging conversation was offered to an agent?

Question

How can I see if a messaging conversation was offered to an agent who didn't accept? 

Answer

View the events of the ticket to confirm if an active messaging conversation was offered to an agent or agents. In the ticket events, look for the system event Offered to... Routing attempts could be shown multiple times.

For more information on messaging routing, see the article: Routing messaging tickets and notifications.