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How to fix issues in Zendesk messaging
Zendesk messaging feature in Agent workspace accounts. This includes how to set up flows using Flow Builder and workflow management.
I don't see the option for proactive messaging
Edited Apr 17, 2023
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What is the difference between Chat and messaging?
Edited Aug 03, 2023
1 vote · 10 comments
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Messaging triggers run even after their conditions no longer meet the criteria
Edited Jan 10, 2025
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Workflow: Load different Web Widgets based on the time a user opens your website
Edited Dec 27, 2024
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Edited Dec 27, 2024
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How can I customize the Web Widget to remain open when the page loads?
Edited Oct 25, 2024
2 votes · 0 comments
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When is a ticket created with the SunCo API?
Edited Oct 18, 2024
0 votes · 0 comments
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WeChat outbound messages are not delivered
Edited Jan 03, 2025
1 vote · 0 comments
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How do I end a bot conversation for a customer when their concerns are resolved?
Edited Jan 06, 2025
1 vote · 0 comments
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Is there a character limit for bot messages in WhatsApp?
Edited Oct 04, 2024
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My messaging tickets are created with an empty email field
Edited Jul 29, 2024
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How can I fix 409 conflict errors with JWT authentication?
Edited Feb 06, 2025
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The Solved button is dimmed (grayed out) on my messaging ticket
Edited Jul 03, 2024
1 vote · 0 comments
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How to export messaging ticket comments with author information
Edited Nov 26, 2024
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My bot is not recommending articles to users who are authenticated with JWT
Edited Jun 26, 2024
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How can I implement automatic pop-up for the messaging widget on my website?
Edited Apr 10, 2024
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With messaging, can I use the chat rescuer trigger?
Edited Mar 20, 2024
3 votes · 2 comments
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Why is the email address missing from messaging tickets?
Edited Oct 03, 2024
4 votes · 0 comments
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Message limit of 30000 per conversation reached
Edited Feb 13, 2024
0 votes · 0 comments
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Can I display the customer's email in Agent Workspace if I set up messaging authentication?
Edited Apr 05, 2024
0 votes · 2 comments
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Why can't I see all the dropdown values in messaging Web Widget?
Edited Nov 26, 2024
2 votes · 1 comment
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Why does the transcript show the user left the conversation in messaging?
Edited Dec 01, 2023
0 votes · 0 comments
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Are outbound Zip files supported in messaging?
Edited May 31, 2024
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I am unable to receive social media tickets
Edited Dec 13, 2023
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Which API can I use for messaging?
Edited Jan 13, 2025
0 votes · 4 comments
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4
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My ticket comments are not displayed when printing social messaging conversations
Edited Oct 22, 2023
1 vote · 0 comments
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Where can I change the name at the top of the messaging Web Widget?
Edited Jun 21, 2023
0 votes · 1 comment
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Can I manually redact information in a messaging ticket?
Edited Sep 24, 2024
0 votes · 1 comment
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How can I see if a messaging conversation was offered to an agent?
Edited Dec 07, 2023
1 vote · 3 comments
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What happens when a user replies to a messaging conversation when the ticket is closed?
Edited Apr 04, 2024
0 votes · 11 comments
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