Tickets are not being created from all my social channels under Messaging, all my social channels appear as inactive in Messaging settings.
If you see that all your social channels in Messaging appear as Inactive under the Status column, this could mean that the messaging activation for the account was not processed correctly.
To fix the issue:
- Deactivate and activate messaging using this direct link and replacing yoursubdomain with your subdomain: https://yoursubdomain.zendesk.com/admin/channels/messaging_and_social/messaging/setup
This will change the inactive status of the channels to active and ticket creation will resume.
- If you see the channel has still the inactive status, deactivate messaging again and deactivate the Zendesk Agent Workspace, replacing yoursubdomain with your subdomain as well: https://yoursubdomain.zendesk.com/admin/workspaces/agent-workspace/setup
Then, reactivate both the Zendesk Agent Workspace and messaging.
For more information, see these articles: