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With messaging, can I use the chat rescuer trigger?



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Francis Casino

Zendesk Customer Care

Edited Mar 20, 2024


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2 comments

Hi!

The benefit of "chat rescuer" was that there was a condition in there for a "Visitor Requesting a Chat" which is not available in Proactive Messages. This is a huge gap and Proactive Messages is not a viable alternative. 

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Shawna James

Community Product Feedback Specialist

Hey Allie, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Chat where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

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