Question:
Is it possible to enable chat rescuer when messaging is enabled?
Answer
No, it isn't possible. Not all chat conditions are available in messaging. The Chat Rescuer trigger below won't work in messaging.
Instead when messaging is enabled, utilize proactive messaging, which offers additional conditions. See this article for more information: Proactive Messaging.
2 comments
Allie
Hi!
The benefit of "chat rescuer" was that there was a condition in there for a "Visitor Requesting a Chat" which is not available in Proactive Messages. This is a huge gap and Proactive Messages is not a viable alternative.
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Shawna James
0