Question
Can I change the name at the top of the messaging widget?
Answer
Yes, you can change the name displayed on the Web Widget in your account settings.
To change the Web Widget name
- In Admin Center, click
Channels in the sidebar.
- Under Messaging and social, select Messaging.
- Under the Style tab, scroll down to Title and amend it below.
For more information, see this article: Creating a messaging Web Widget.
1 comment
Customer Support
In the above sample image, the “Agent Name” displayed prior to being connected to an actual agent is displaying as “Dog Walking - Where is this information coming from and can this be changed?
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