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How can I see if a messaging conversation was offered to an agent?



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Alessandro Battistini

Zendesk Employee

Edited Dec 07, 2023


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3 comments

Alessandro Battistini is there historic reporting on this available in Explore?

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Does this apply with OCR enabled? Since enabling this doesn't appear to be present on our messaging tickets.

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How do I get the name of the agent that the chat was offered to in an Explore report? All I can see is the assignee, but that doesn't tell me who is being offered chats and missing them.

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