Question
When I submit a ticket response, Zendesk shows a Missing attachment? notification, but my reply doesn't include ticket attachments. Why do I receive this message?
Answer
The message Missing attachment? is prompted by specific words and phrases to make sure you haven't missed a ticket attachment in your ticket reply. Find below the words and phrases that prompt this message.
- is attached
- I'm attaching
- I am attaching
- are attached
- see the attachment
- find attached
- see attached
- see attachment
- see attachments
- attachments included
If your reply doesn't need an attachment, select Yes, send anyway to bypass the message.
Note: The feature matches the language field of your agent profile with the language being recognized.