On July 12, 2023 Zendesk increased the price of certain products. This article provides information on how this increase impacts the shopping cart behavior if you are a self-service customer.
When will the new price be reflected in the cart?
The new prices go into effect on your account's next renewal on or after July 12, 2023.
For customers with no changes to their subscription, they will see a preview of their new prices in the shopping cart on or after 12 July.
When are subscription changes applied to the cart?
There are currently two ways that subscriptions are applied to the cart:
Future subscription
Future subscriptions are created when the new total price for your subscription (based on old prices) is less than your existing subscription total price, depending on the changes you make in cart.
Existing subscription
Subscription updates are applied immediately to your existing subscription when the new total price for your subscription( based on old prices) is more than your existing subscription total price, depending on the changes you make in cart.
How will this affect subscription changes I make in the cart?
Changes in agent count
Future subscription
Changes in agent count applied on or after July 12, 2023 will preview the new prices which will be billed to you on your next billing cycle.
Existing subscription
All changes in agent count on or after July 12, 2023, will allow you to retain existing prices till your next renewal
Changes in plan type
Future subscription
Changes in plan type applied on or after July 12, 2023 will preview the new prices which will be billed to you on your next billing cycle.
Existing subscription
All changes in plan type on or after July 12, 2023, will see the new price applied to your subscription even before your next renewal. The pro-rated charges will appear in your bill.
Adding or removing products
Future subscription
All additions and removals of products applied on or after July 12, 2023 will preview the new prices which will be billed to you on your next billing cycle.
Existing subscription
All additions and removals of products on or after July 12, 2023, will see the new price applied to your subscription even before your next renewal. The pro-rated charges will appear in your bill.
Billing cycle changes
All billing cycle changes will result in a future subscription being created.
All future subscriptions created on or after July 12, 2023 will preview the new prices which will be billed to you on your next billing cycle.