| Announced on | Rollout started |
| May 14, 2023 | July 12, 2023 |
Starting July 12, 2023, Zendesk increased the price of Support, Suite, and individual products so we can continue to deliver new and innovative CX solutions to continue to help you better serve your customers.
This article provides additional details and addresses some of the questions you may have about the price increases. Sections include:
- What does this mean?
- Why did Zendesk increase its prices?
- What are the new prices?
- Where can I see my new price?
- When do the new prices go into effect?
- Who is impacted by this change?
- What do I need to do?
- How can I make changes to my account?
- How can I ask a question about pricing that’s not listed here?
What does this mean?
Renewals which take place on or after July 12, 2023 are subject to the new prices outlined below. All new purchases of Zendesk after this date are also subject to the new prices.
Why did Zendesk increase its prices?
Since we launched 15 years ago, we have invested heavily in our product, scalability, and security. During that time, our prices have remained largely unchanged. Today, our product delivers significantly more value, and these increases will allow us to continue to help you scale, interact with customers across channels, and automate experiences that deliver great service for your customers.
The introduction of solutions like suggested macros have resulted in over 35.5 years of agent time saved since we launched the experience in 2021. And that’s just one of the hundreds of enhancements we’ve delivered to improve agent effectiveness. In order to continue to deliver market-leading products and solutions, we needed to realign our prices with that value.
Therefore, we have increased our prices in order to sustain and further improve the quality of our products and solutions that business, agents, and consumers have come to rely on.
What are the new prices?
The new USD prices for Zendesk Suite and Support are:
| Zendesk Suite | ||
| Plan name | Annual - per agent/month | Monthly - per agent |
| Zendesk Suite - Team | $55 | $69 |
| Zendesk Suite - Growth | $89 | $115 |
| Zendesk Suite - Professional | $115 | $149 |
| Zendesk Suite - Enterprise | $169 | $219 |
| Zendesk Suite - Enterprise Plus | $249 | - |
| Zendesk Support | ||
| Plan name | Annual - per agent/month | Monthly - per agent |
| Support Essential | $6 | $11 |
| Support Team | $19 | $25 |
| Support Professional | $55 | $69 |
| Support Enterprise | $115 | $149 |
Additionally, the following products will have a 20% increase to the current USD Annual price:
- Chat
- Talk
- Explore
- Guide
- Gather
- Sunshine
- Sell
- Additional add-ons (Includes but not limited to Sandbox, Data Locality, High Volume API, and Collaboration)
Where can I see my new price?
For customers who have monthly subscriptions that are automatically renewed by credit card, your new price is shown on your receipt. This receipt is emailed to all billing contacts and available in Admin Center. You can also use the Z Bot widget in your Zendesk account to get more information. See below for details.
When do the new prices go into effect?
The new prices go into effect on your account's next renewal on or after July 12, 2023. Here are a few examples of how this impacts customers billed on annual or monthly plans.
Example 1: A customer who is on an annual plan, and renewed their annual agreement on May 20, 2023, has locked in their agreed upon price for the next 12 months. On the next renewal, May 20, 2024, the customer would be adjusted to the new price.
Example 2: A customer who is on a monthly plan, and is billed on the ninth day of each month, received an invoice on July 9, 2023 at their current rate. On the customer’s next renewal, August 9, 2023, they will see the new price on their invoice.
Who is impacted by this change?
All new customers who purchase Zendesk and existing customers who renew their subscription after July 12, 2023 will be subject to the new prices.
What do I need to do?
You do not need to take any action. The purpose of this article is to make you aware of the price increases.
How can I make changes to my account?
You may review your account details at any time by visiting Admin Center. For information on how the price increase impacts the self-service shopping cart behavior, see Price increase behavior for self-service customers.
How can I ask a question about pricing that’s not listed here?
If you don’t see your question answered here, you can contact the Zendesk team. Click your name or avatar in any Zendesk product, then select Get help. Our bot is trained to help with this and other pricing questions, and if needed, route you to the right team for any other questions. For more information, see Contacting Zendesk Customer Support.
0 Comments
Article is closed for comments.