Announcing administrative access to all Explore dashboards

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10 Comments

  • Chris Wooten
    Zendesk Luminary

    So many things to clean up. Thanks for this feature.

    3
  • Paul K

    Finally! 🙌 This is fantastic news. Thank you Walter Bellante

    3
  • Jahn Bronilla
    Community Moderator
    Zendesk Luminary

    Wohooo! Nice one.

    3
  • Lydia Forsyth

    Can we limit some admins to only see their reports and not all reports?

    1
  • Lydia Forsyth

    I'm curious if we will be able to check a box in a role for who can view all dashboards - like what we have with other permission in Zendesk for a role.

    0
  • Walter Bellante
    Zendesk Product Manager

    Hi Lydia Forsyth,
    thanks for sharing your feedback.

    We currently do not plan to customize what admins can see and edit all dashboards.
    If you want to hide this capability to some of your users, I would recommend looking into assigning them the Editor role.

    You can learn more about the difference between Admins and Editors here.

    Regards,
    Walter

    1
  • Walter Bellante
    Zendesk Product Manager

    Dear customers,
    despite our enthusiasm to introduce this new feature, we've encountered an unexpected incident causing disruption.

    Given our commitment to the stability and reliability of our product, we've proactively chosen to revert this feature's functionality until the issue is thoroughly resolved.

    We acknowledge any inconvenience this may cause but assure you that our team is working to rectify the situation. We'll promptly communicate any updates.

    Regards,
    Walter

    -1
  • Walter Bellante
    Zendesk Product Manager

    Dear Valued Users, we're thrilled to announce that the issue previously reported has been successfully resolved and the feature is now available!
    We appreciate your patience during this process and thank you for your continued support

    Regards,
    Walter

    0
  • Lydia Forsyth

    Will this be rolling out for a bit?  I don't see these changes quite yet and am just curious. 

    0
  • Walter Bellante
    Zendesk Product Manager

    Hi Lydia Forsyth,
    thanks for your interest.

    The changes are available to everyone. We've just checked and it's enabled on your account.
    Make sure you have admin access to Explore and you will be able to see the "All" tab in the dashboard library.

    Regards,
    Walter

    0

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